Shipping & Returns

Shipping Policy



Most deliveries are done via CANPAR. Deliveries are made between 9am and 6pm EST/EDT, approximately, Monday to Friday. CANPAR does not allow time specific deliveries for either ground or EXPRESS shipments (eg. by 1pm). CANPAR does not phone to arrange deliveries for either ground or EXPRESS shipments. If this is requested, it will be your responsibility to contact the receiver.  EXPRESS service does not apply between December 22 and January 2. Shipment times reflect business days. We will not be held responsible for delays due to weather or other acts of God. 

Hospital/Retirement/Colleges/and the like


LA Candy Bar LTD will not be held responsible for baskets or gifts that have been delivered to shipping and receiving, but not forwarded to the patient/student/recipient by the accepting facility. We recommend shipping to the persons' home if at all possible. 

Non Delivery/Re-Delivery


If the recipient is not home at the time of delivery, and NSR is not selected, a bright neon sticker will be left on the door.  The recipient can call the 800# provided to arrange for delivery or sign the note with instructions on where to leave the gift for a re-delivery attempt the following business day. Due to their nature, no such notice will be left at apartments or office buildings. After two attempts, the gift will be returned to us. We will inform you immediately for further delivery instructions. An extra delivery charge will apply. If we do not hear back from you within 2 weeks of our contact, your basket will be disposed of and no refund will be given. 

Incorrect Address


If a basket is returned to us due to an incorrect address provided by you, we will contact you immediately for a correction, and the package will be re-shipped at an additional shipping fee. It is your responsibility to provide us with a complete and correct address. Please check your addresses carefully! (Including a daytime phone number where the recipient can be reached is highly recommended.) 

NSR (No Signature Required)


We will, if requested by you, leave a gift on the porch or by the back door with a "NO SIGNATURE REQUIRED" sticker. However, we assume no responsibility for the package against theft, weather, or any other occurrence, once the package has been left in the requested location. 

Delivery Tracking


As long as you provide us with a valid email address, you will receive a tracking number for your basket. Please go to www.canpar.com and enter this number to track your order.

Shipping Policy - Canada Post


We use Canada Post for shipping to PO Box addresses and RR addresses within Canada. Deliveries are made between 9am and 6pm  EST/EDT, approximately, Monday to Friday. Canada Post does not allow time specific deliveries (eg. by 1pm). Canada Post does not phone to arrange deliveries. Delivery times (eg. 2 day) are estimates and are not guaranteed. Shipment times reflect business days. Shipping to remote locations in Canada, may require more time and an increase in shipping costs, you will be contacted for approval if additional fees are necessary. We will not be held responsible for delays due to weather or other acts of God. If a package is returned to us, we will be charged for return shipping, this charge will be passed on to you and your credit card will be charged this amount. No refunds will be provided for any reason, at any time for shipments or product using this method so you ship at your own risk. As long as you provide us with a valid email address, you will receive a tracking number for your order. Please go to www.canadapost.ca and enter this number to track your order.

Claims


All damage claims, discrepancies and late delivery claims must be made within 3 business days of the gift being received. There will be No exceptions to this policy. If a gift arrives damaged or there is a discrepancy LA Candy Bar LTD will make every effort to resolve the issue in a timely manner and to your customer's satisfaction. Credits and or refunds will be at the sole discretion of LA Candy Bar LTD and will only be issued if damaged gifts or discrepancies can be verified by the carrier. If your customer disposes of the gift before we can verify the damages/discrepancy we will not issue any refund. All claims must be issued in writing by email. Claims will not be accepted via the phone.

Return Policy



Single orders, which are cancelled after they have been built are subject to a 20% restocking fee. Multiple orders which are cancelled after they have been built are subject to a 50% restocking fee. 

Due to the perishable nature of the product, please ensure that someone will be available to receive your cake, popcorn or cookie delivery on the delivery date. We cannot be responsible for product ┬áthat are damaged or spoiled due to any delivery issues. 

Any goods returned to LA Candy Bar LTD without prior authorization will not be refunded. The shipping costs of unauthorized returns will not be refunded. All goods authorized for return by LA Candy Bar LTD, must be in their original box and in its original condition. No credits or replacements will be processed, until the returned merchandise is received by us. Shipping and handling charges are non-refundable. 

All orders cancelled after the credit card has been processed are subject to a $5.00 cancellation fee.  

Due to their nature, all holiday baskets and gifts, unless damaged, are non-refundable. Shipping for these items is also non-refundable.

We reserve the right to change, amend, update or cancel this policy at anytime without notice.
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